Glossary > Renewal Rate

Renewal Rate


Renewal rate refers to the percentage of customers who renew their subscriptions at the end of their term. It’s a key SaaS metric for measuring customer satisfaction and retention.

The higher the renewal rate, the better. If the renewal rate is high, it means customers keep coming back to the product or service because they are getting value out of it. A low renewal rate, on the other hand, means that customers are not satisfied with the product or service and will likely look elsewhere in the future.

Renwal Rate = Total number of renewals / Total number of customers at end of contract period



Explore SaaS Topics

Explore XaaS Topics

Discover and learn all about SaaS, XaaS, and the Cloud.

Glossary Terms

Glossary

Your go-to resource to break down the key terms you need to know about XaaS.







Ready to learn more about CloudBlue?


CloudBlue is a powerful XaaS platform that will help you grow revenue. Here are some resources for more information:


Subscription and Billing Management

Subscription and Billing Management

Our flexible subscription and billing solution can handle the most complex XaaS business models – and scale recurring revenue.

Partner and Channel Management

Partner and Channel Management

Cut through complexity and see more revenue from your channel business as you easily onboard and enable resellers across the globe – at scale.

Vendor and Product Information Management

Vendor and Product Information Management

Centralize all of your vendor and supplier contracts and streamlined product information on one platform.



Ready to
get started?

Sign up or talk with a CloudBlue
expert today to get started.

CloudBlue, an Ingram Micro Business uses Cookies to improve the usability of our site. By continuing to use this site and/or log-in you are accepting the use of these cookies. For more information, visit our Privacy Policy
I ACCEPT