Glossary > Churn Deflection

Churn Deflection


Churn deflection is a customer retention strategy that aims to reduce the rate at which customers stop using a company’s products or services. This approach is particularly relevant to Software-as-a-Service (SaaS) companies, where customer churn can significantly impact the recurring revenue model.

SaaS businesses use churn deflection techniques to identify and mitigate the reasons behind customer attrition. These techniques include improving the quality of customer support, enhancing the product’s user experience, providing incentives for customer loyalty, and promptly addressing customer complaints and issues.

SaaS companies rely on a high customer lifetime value to ensure profitability, and churn deflection plays a crucial role in achieving this goal by improving their customer retention rates, boosting revenue, and strengthening market position.



Explore SaaS Topics

Explore XaaS Topics

Discover and learn all about SaaS, XaaS, and the Cloud.

Glossary Terms

Glossary

Your go-to resource to break down the key terms you need to know about XaaS.







Ready to learn more about CloudBlue?


CloudBlue is a powerful XaaS platform that will help you grow revenue. Here are some resources for more information:


Subscription and Billing Management

Subscription and Billing Management

Our flexible subscription and billing solution can handle the most complex XaaS business models – and scale recurring revenue.

Partner and Channel Management

Partner and Channel Management

Cut through complexity and see more revenue from your channel business as you easily onboard and enable resellers across the globe – at scale.

Vendor and Product Information Management

Vendor and Product Information Management

Centralize all of your vendor and supplier contracts and streamlined product information on one platform.



Ready to
get started?

Sign up or talk with a CloudBlue
expert today to get started.

CloudBlue, an Ingram Micro Business uses Cookies to improve the usability of our site. By continuing to use this site and/or log-in you are accepting the use of these cookies. For more information, visit our Privacy Policy
I ACCEPT