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Glossary > Customer Retention Rate (CRR)
Customer Retention Rate (CRR)
Customer Retention Rate (CRR) is a measure of how well a business can retain current customers. It is calculated by dividing the number of customers who have remained with a company for a period of time by the total number of customers at the beginning of that time period.
The Customer Retention Rate (CRR) formula is:
CRR = (Number of Customers at End of Period – Number of New Customers Acquired During Period)/(Total Number of Customers at Beginning of Period)
Ready to learn more about CloudBlue?
CloudBlue is a powerful XaaS platform that will help you grow revenue. Here are some resources for more information:
Subscription and Billing Management
Our flexible subscription and billing solution can handle the most complex XaaS business models – and scale recurring revenue.
Partner and Channel Management
Cut through complexity and see more revenue from your channel business as you easily onboard and enable resellers across the globe – at scale.
Vendor and Product Information Management
Centralize all of your vendor and supplier contracts and streamlined product information on one platform.
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