Microsoft New Commerce Experience NCE

Navigating Microsoft New Commerce Experience (NCE)

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Are you ready for Microsoft’s big change? Microsoft is transforming the way it does business with its service provider partners. This means changes in the way it provides licenses, as it retires its long-standing Cloud Solution Provider (CSP) Commerce Platform. In its place is the New Commerce Experience (NCE), a unified billing platform that encompasses Microsoft 365, Dynamics 365, Windows 365, and Power Platform. 

Service providers worldwide should take prompt action to facilitate the migration of customers who are still utilizing CSP legacy subscriptions to NCE now, before the end of the voluntary transition at the first of the year or depending on their renewal dates. Microsoft is modifying its pay-as-you-go license structures. These changes will incorporate annual and multiyear committed pricing options and adjust to higher monthly pay-as-you-go rates. NCE is designed to simplify licensing, improve customer transactions, and empower resellers with tools for more effective subscription management.  

Transition Challenges 

Transitioning from the Microsoft CSP program to NCE can be a complex process for service providers. If you are not adequately prepared, your operations could experience issues with customer integration, support tickets, and business operations.  

The transition may pose challenges for partners, particularly those with a high volume of subscriptions. Handling thousands of subscriptions can be challenging in terms of provisioning, billing, and reconciliation. Transitioning to NCE may limit your ability to upsell, cross-sell, or adjust rates. 

If you do not leverage this voluntary transition period, Microsoft will select a plan for you and transfer your users. If you have existing API-based integrations with the CSP system, you will want to confirm that these integrations are fully operational for your customers under the NCE catalog and the new SKU management system. Any disparities can result in system failures.

Automating business processes

When managing complex business subscriptions and services, service providers strive to offer the same level of convenience, transparency, and flexibility that people expect in their daily lives. This includes management and monitoring the products sold, the status of licenses, domain information, and security scores.  

Customers want real-time access to the status of their subscriptions and services. Just as individuals want to know when their Netflix subscription renews, businesses need visibility into the renewal status of their orders and subscriptions, especially when dealing with products and licenses. 

Automating operations gives customers the capability to self-serve, whether it’s placing new orders, modifying existing ones, or accessing support resources. Your user interface should be accessible on any device or screen, ensuring that customers can interact with our services seamlessly. Users should be able to easily open support tickets or access a knowledge base for assistance. 

An ideal solution is a platform that automates the entire process of ordering, provisioning, and billing for your NCE business, enabling you to create and manage products and services in a digital marketplace. This will ensure that you can support both self-service and assisted sales while providing the flexibility to integrate your customer relationship management (CRM) and billing systems. This integration allows you to bundle NCE products with other offerings, creating comprehensive solutions for your customers. Your platform should be capable of powering multinational operations by facilitating the creation of multiple marketplaces in different currencies, brandings and languages. This is CloudBlue – the monetization platform for your NCE business.

Let CloudBlue be your guide

The complexity of this transition underscores the importance of relying on a cloud monetization platform. Without an expert guide to help you navigate this transition, you would need to build your own integration which could translate into thousands of hours of development. Without a platform to automate updates, your product manager would have to update Microsoft API changes into new products, new features, and new business rules. 

This is where CloudBlue can give you the insights, functionality, and automation to successfully manage your Microsoft business, especially during this transition to NCE:

  • Expertise and Support: CloudBlue has expertise in managing transitions, keeping partners informed about updates, and assisting with the migration process. 
  • Automation and Integration: Streamline subscription management, billing, and reconciliation, reducing the need for manual intervention and ensuring seamless operations.
  • Customization: Partners can customize upgrades and apply business logic to their Microsoft products and subscriptions without the need for extensive development efforts. 
  • Ready for Multinational Operations: CloudBlue helps partners manage multinational operations by offering support for multiple brands, operating countries, currencies, and languages. You are given a billing file that can be transferred to your enterprise resource planning (ERP) system and provided with the necessary API to integrate into any order billing system. 

Along with helping with this transition, CloudBlue’s technology can connect you to a go-to-ecosystem, enhancing your digital transformation into the subscription economy and helping accelerate your time to revenue by managing catalog, order fulfillment, subscription, and billing across multiple channels. We offer a cloud platform with out-of-the-box or customizable functionality that allows you to build and scale your subscription operations.   

The countdown is on

Microsoft-led migrations begin in 2024. To avoid business disruptions, you should transfer your customers from Microsoft’s CSP system to NCE before the first of the year, or your renewal date. There is an exemption for non-profit, education, and government products, which will remain on the legacy system.  

The primary goal of NCE is to simplify licensing and customer transactions in the Microsoft marketplace, allowing you as a partner to offer your customers greater flexibility in terms of subscriptions and seat counts. With CloudBlue’s help, this shift enables you to tailor solutions to your clients’ needs and provides you with new sales capabilities and operational efficiencies. By taking proactive steps to transition to NCE, you can position yourself for future growth and ensure a frictionless experience for your customers.

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Mike Jennett, Director of CloudBlue Platform Strategy, is an accomplished business and technology executive. With a deep focus on product development and go-to-market strategy, he plays a pivotal role driving strategic growth and market expansion. Mike’s career is characterized by his adeptness in driving technological advancements and his commitment to leading digital transformations with experience including IDC where he was VP of the Mobility and Digital Transformation IEP practices, and HP where he held numerous leadership roles. Mike’s expertise is also reflected in his published works and contributions to multiple tech publications. Mike holds a B.A. from California Polytechnic University.
Having previously to strategic product management, agile transformations, and user experience in CloudBlue, Taylor Giddens heads the Services & Solutions team where he ensures smooth delivery, operations and solution growth for our partners and customers.

The team includes technical account management, managed services, support, custom solution development, and customer enablement.

Prior to CloudBlue, his resume boasts leadership of some of the world’s largest companies during their digital transformations and marketplace launches. Taylor is a practitioner of servitude leadership when it comes to enabling his team to drive positive outcomes on the road to operational excellence.
Laurens van Alphen, a visionary entrepreneur with over 29 years of internet technology expertise, serves as Director of Technical Managed Services at CloudBlue, responsible for Operations and Delivery of CloudBlue SaaS.

As a Dutch racing champion and car enthusiast, he brings the same drive to the tech realm, steering Keenondots from a managed hosting firm to a global cloud enablement leader. Laurens is celebrated for his outcome-driven leadership, deep industry insight, and passion for balancing business innovation with client engagement.
Lincoln Lincoln is CloudBlue’s Head of Global Sales; having been with the company since November 2017. Leading CloudBlue’s global go-to-market organization, he’s responsible for driving accelerated and sustained mutual growth with CloudBlue’s customers and partners, as well as forming new customer partnerships across the Vendor and Provider ecosystem. As part of CloudBlue’s leadership team he is responsible the organisation’s revenue and continued market leadership by delivering and supporting products, services and solutions to organizations in established and new markets around the world.

Before joining CloudBlue, Lincoln was AppDirect’s Regional Director, Asia Pacific & Japan, responsible for forming, building and leading AppDirect’s business and operations across the APJ geography. He built and led AppDirect’s fastest growing and highest performing region globally within 3yrs.

Before joining AppDirect, Lincoln was EMC’s Practice Manager, Cloud Service Providers, APJ, working with the leading Service Providers to maximise their Cloud Business presence & market success. Lincoln joined EMC in 2007, and has over 20 years’ experience in the IT industry, having been based out of Singapore, Australia and the UK. Prior to EMC, he was in range of sales and channel positions at Symantec and VERITAS.

Lincoln has an Honours degree in Business Administration from Kingston University in the United Kingdom.
Brent Clooney is the Executive Director and Associate General Counsel for Ingram Micro Inc., and lead counsel for CloudBlue.

Brent is a Canadian based corporate lawyer with more than 20 years of experience as a strategic legal advisor both in private practice and as in-house counsel to large multi-national companies. Prior to joining Ingram Micro in 2008, he worked at a well-respected corporate law firm in Toronto, Canada and later served as general counsel for Toshiba Canada. During his 15-year tenure at Ingram Micro, he has held positions of increasing complexity and responsibility, and since being promoted to his current role in 2022, Brent is the legal lead for both Ingram Micro’s Canadian and global cloud businesses, as well as CloudBlue.

Brent holds a law degree (LL.B.) from Queen’s University, a Psychology degree (B.A. Honours) from Lakehead University, and has been admitted to the bar in Ontario, Canada since 2002.
Anurag serves as the Head of Product Management for CloudBlue and is responsible for product direction and driving innovation. His leadership has been marked by a keen focus on customer needs, growing the ISV ecosystem, and ensuring the continual evolution of CloudBlue’s product portfolio.

Anurag joined Ingram Micro in 2017 and has been instrumental in, positioning CloudBlue as an industry leading monetization platform for MSP’s, Telco’s and Distributors. Previously Anurag worked at Oracle and Microsoft where he managed many technology projects and programs.
As VP of Engineering of CloudBlue, Rony oversees the development and engineering efforts of the company. He is a recognized leader with more than 25 years of experience in Technology and Product.

Prior to joining CloudBlue Rony lead the R&D efforts at Tripwire acquired by Thoma Bravo, and Cedexis acquired by Citrix. Rony is a leader with extensive experience in transforming both complex technology problems into products that customers love and disjointed organizations into agile high performing teams.
Coen is a distinguished leader and entrepreneur in the realm of cloud technology. Currently serving as CEO of Keenondots and the Global Director of CloudBlue SaaS. He is passionate about driving innovation, fostering collaboration, and leading high-performing teams to achieve transformative results.

With a background as Managing Director of INTO Cloud and a pivotal role as Director of Products of KPN, he brings a wealth of experience in steering organizations through the complexities of the digital landscape.

Beyond the boardroom, Coen is a marathon enthusiast, demonstrating endurance and discipline in pursuit of both professional and personal goals.
Alyson has over twenty years of experience in demand generation, marketing automation and data management. She is responsible for leading the strategy and direction of the company’s brand, performance, and digital marketing.

Prior to CloudBlue, Alyson served as Ingram Micro’s Director of Global Business Intelligence Marketing Automation driving channel partner campaigns. Her tenure in marketing leadership at prestigious companies such as Western Digital, Ocean Institute celebrates redefining marketing campaigns and building top performing teams based on trust, experimentation, and results.

Alyson resides with her husband and three children in Orange County and is an active volunteer and donor within her children’s sports and education programs.

Darek Tasak is leading Customer Success & Value Creation for CloudBlue. In his role, he looks after CloudBlue customers globally during the entire lifecycle of our relationship: from the initial on-boarding, through in-life account management, always ensuring they build successful businesses leveraging our technology. Additionally, he is also in charge of Partnership & Alliances, as well as Pricing Management for everything we commercialize.


Before CloudBlue, Darek managed Ingram Micro’s Services division for hi-tech customers in Europe & APAC. His prior experiences include also launching and leading pan-European services business for TDSynnex, as well as strategy consulting with Boston Consulting Group (BCG).

As President of CloudBlue, Uddhav is a distinguished leader and visionary with nearly two decades of platform-building experience. He is an industry leader in digital commerce, the subscription economy, and monetization platforms.


Notably, at SAP, he spearheaded the transformation of their platform business into a multi-cloud platform-as-a-service, offering enterprise and developer-friendly subscription models. At Pure Storage, he championed the efforts to successfully disrupt the storage industry by creating revolutionary Storage-as-a-service, AIOps-as-a-service, and Disaster Recovery-as-a-service offerings with cutting-edge features and establishing a sophisticated subscription commerce infrastructure that is channel-friendly.


At CloudBlue, Uddhav guides and empowers businesses to rethink their monetization strategies by unlocking the power of digital ecosystems and marketplaces. CloudBlue provides enterprises with a mature multi-tier, multi-channel marketplace and monetization platform that enables usage-based subscription models and global delivery of Anything-as-a-Service solutions. Uddhav has played a pivotal role in shaping the future of the subscription economy through his innovative thinking and impactful contributions.

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