Glossary > Friendly Fraud
Friendly Fraud
Friendly fraud, also known as “chargeback fraud” or “credit card fraud,” occurs when a customer makes an online purchase, but then contacts their credit card issuer to dispute the charge and request a refund, even though they received the goods or services they purchased.
This type of fraud is called “friendly” because the person committing it is known to the merchant, rather than being an unknown individual.
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