Forrester recognizes CloudBlue as a leader in the New Wave: Marketplace Development Platforms report Download the report

Glossary > Friendly Fraud

Friendly Fraud

Friendly fraud, also known as “chargeback fraud” or “credit card fraud,” occurs when a customer makes an online purchase, but then contacts their credit card issuer to dispute the charge and request a refund, even though they received the goods or services they purchased.

This type of fraud is called “friendly” because the person committing it is known to the merchant, rather than being an unknown individual.

Share:

Similar Terms:

Customer Retention Cost (CRC)
Online Marketplace
Personalized Customer Experience (PCX)
Willingness to Pay (WTP)

Explore SaaS Topics

Explore XaaS Topics

Discover and learn all about SaaS, XaaS, and the Cloud.

Glossary Terms

Glossary

Your go-to resource to break down the key terms you need to know about XaaS.

Ready to learn more about CloudBlue?

CloudBlue is a powerful XaaS platform that will help you grow revenue. Here are some resources for more information:

Subscription and Billing Management

Subscription and Billing Management

Our flexible subscription and billing solution can handle the most complex XaaS business models – and scale recurring revenue.

Partner and Channel Management

Partner and Channel Management

Cut through complexity and see more revenue from your channel business as you easily onboard and enable resellers across the globe – at scale.

Vendor and Product Information Management

Vendor and Product Information Management

Centralize all of your vendor and supplier contracts and streamlined product information on one platform.

Ready to
get started?

Sign up or talk with a CloudBlue
expert today to get started.