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Overview

List of Sub-Processors

Sub-Processors

Just as you have placed your trust in Ingram Micro, so have we placed our trust in certain strategic vendors. Ingram Micro may need to use third-party subcontractors or other Affiliates for the provision of the services. When using subcontractors, Ingram Micro (i) carefully selects its service providers to perform the services we commit to our clients. (ii) executes necessary agreements with such subcontractors, and (iii) requests from its subcontractors to comply with all applicable laws and requirements for the processing of personal data. The sub-processors can be of 3 different types:
  • Ingram Micro Affiliates
  • Infrastructure Providers
  • Third parties

To serve our clients in locations across the globe, our list of affiliates is continuously growing across the world.

List of Sub-Processors

Sub-processors listed below are used across Ingram Micro to provide our services. The sub-processor(s) used will vary based on applicability for services we deliver to you. There are several types of sub-processors for Ingram Micro.
  • Ingram Micro Affiliates
  • Infrastructure Providers
  • Third parties

Ingram Micro Inc. Group Entity Affiliates

Ingram Micro (“Affiliates”) that support, operate, deliver, and maintain the provision of Ingram Micro services to you.

Legal Name Sub Processor Type Location Value Proposition Applicability
Ingram Micro European Services S.L.U. Affiliate Spain Technical Support, Platform Ops & Maintenance CloudBlue platform
Ingram Micro Malaysia Sdn Bhd Affiliate Malaysia Technical Support, Platform Ops & Maintenance CloudBlue platform
Ingram Micro Pty Ltd Affiliate Australia Technical Support, Platform Ops & Maintenance CloudBlue platform
Ingram Micro Inc. Affiliate USA, Canada Technical Support, Platform Ops & Maintenance CloudBlue platform
Ingram Micro Global Services B.V. Affiliate Netherlands Technical Support, Platform Ops & Maintenance CloudBlue platform
Ingram Micro GBS EOOD Affiliate Bulgaria Technical Support, Platform Ops & Maintenance CloudBlue platform
Ingram Micro Inc. Affiliate Mexico Technical Support, Platform Ops & Maintenance CloudBlue platform
Ingram Micro India Pvt Ltd Affiliate India Technical Support, Platform Ops & Maintenance CloudBlue platform
Keenondots B.V. Affiliate Netherlands Technical Support, Platform Ops & Maintenance CloudBlue platform

Infrastructure Providers

We may leverage multi-cloud infrastructure providers such as, Microsoft Azure and/or AWS and/or GCP, and such parties are third parties’ sub-processors of Ingram Micro.

Legal Name Sub Processor Type Location Value Proposition Applicability
AWS (Amazon) Infrastructure The Netherlands Storing logs from customer environments for support investigation CloudBlue platform
Microsoft Inc. Infrastructure Netherlands, USA, Australia, Singapore, Japan Azure Infrastructure to host SaaS solutions. Country based instances are used to store local customer information. CloudBlue platform
Amazon Web Services, Inc. Infrastructure USA Auxiliary services used by Connect similar to Simple Email Services from AWS. CloudBlue platform
Google Cloud Platform (GCP) Infrastructure USA, UK (CloudBlue) GCP Infrastructure CloudBlue platform / Xvantage

Third Parties

Sub-processors that Ingram Micro has contracted to provide different processing activities for specific Ingram Micro services.

Legal Name Sub Processor Type Location Value Proposition Applicability
Okta, Inc. Third Party USA Third-party SSO method authentication Xvantage
Zendesk, Inc. Third Party USA Knowledge base, business and technical support platform Xvantage
Freshworks, Inc. Third Party USA Ticketing system and Technical Support & Platform Engineering CloudBlue platform
Atlassian Corporation PLC Third Party EU Level 3 Technical Support & Platform Engineering Xvantage
CloudBlue platform
Devtech Limited Third Party Serbia, Macedonia and Bosnia Herzegovina Technical Support, Platform Ops, Maintenance & Development CloudBlue platform
Google, LLC Third Party EU, UK, USA reCAPTCHA, Analytics (if applicable), GCP services for Xvantage, ChatBot

reCAPTCHA, Analytics applicable to CloudBlue platform (EU, UK).
GCP services (US) for Xvantage ChatBot 		CloudBlue platform
Xvantage
LogsHero, Ltd Third Party USA Optional service that provides customers logs and monitoring capabilities on the extensions they built with Connect’s DevOps module. CloudBlue platform
FullStory, Inc Third Party USA Digital user experience insights to improve the digital space. Xvantage
Verint Systems Third Party USA, EU, ASIA Voice of the customer for improved digital experience. Xvantage
Precisely Holdings, LLC Third Party USA, Canada Address validation Xvantage
Manhattan Associates, Inc Third Party USA Order management system Xvantage
Virtuoso IT Limited Affiliate UK Acceleration Services and Assisted Sales CloudBlue platform

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