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Company
overview

Industry
Telecommunications

Headquarters
Madrid, Spain

Employees
10,001+

cobweb

 

Telefonica is a Spanish multinational broadband and telecommunications provider with operations in Europe, Asia, and North, Central and South America. Operating globally, it’s one of the largest telephone operators and mobile network providers in the world. The company is a component of the Euro Stoxx 50 stock market index.

 

What Telefonica
is saying

“We have been very impressed by the commitment shown by CloudBlue in making their platform offering relevant and effective for telecom operators. Their willingness to adapt their solutions to our requirements, however complex, delivers real value for us.”

 

Juan Manuel Moreno,
Global Cloud Director

 

Challenge

Telefonica recognized that to achieve greater success, it needed to create compelling, bundled SMB offerings by combining cloud services and its own core communications services and devices that are tailored to specific countries and customer types. It sought a technology platform that could help it deliver differentiated cloud services with simple and fast access to the best services, wrapped in an outstanding customer experience.

 

Solution

CloudBlue is enabling the digital division of Spanish telecom giant Telefonica to provide a flexible, cloud services platform to its local businesses, helping them modernize their SMB offerings, reduce customer churn and drive growth.

 

Results

  • Migrated 400,000 users from Microsoft Hosted Exchange to Office 365
  • Enables local Telefonica country businesses to modernize and drive growth
  • Broadens its cloud services offering by leveraging APS
  • Enhances the ‘stickiness’ of Telefonica’s SMB customer offering
  • Increases Telefonica’s sales and share of wallet