Category: Industry trends & insights Published: 18 March 2020 Author: Tarik Faouzi

We are in extraordinary times, and what remains most important are the health and safety of our associates, partners and their customers. As such, CloudBlue has established a COVID-19 Working Group to ensure this, while also working to minimize disruption to our operations..

In line with information from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we have cancelled all events through April, and eliminated all business-related travel.

Our cloud-based solutions business enables us to continue operations remotely. We’ve implemented temporary work-from-home programs to empower and equip our associates affected by school closures or other local government recommendations.

To continue serving our partners and customers, we have a robust Business Continuity Management Program in place, which includes Business Continuity Plans (BCP) and Emergency Action Plans (EAP) that have been updated per ISO certification and are applicable to our individual offices and facilities.

Regarding our CloudBlue services and support, Business Continuity Plans have been tested to minimize or mitigate any potential disruption. For active Professional Services projects and active Managed Services subscriptions, we will continue to provide support virtually. We do not anticipate any disruption of any CloudBlue Services.

Our strong partner network and real estate footprint give us flexibility as we monitor the impact of COVID-19 on our business and on the industry. We will make every effort to understand and offset the potential impact of production and delivery delays.

Let us know how we can help you, your colleagues and customers during this unprecedented time. Our lines of communication remain open, and we appreciate your patience as we adjust to these new processes. Don’t hesitate to reach out to me or your sales contact with questions or concerns.

Tarik Faouzi
Tarik Faouzi Vice President, CloudBlue

Tarik leads go-to-market strategy, sales, managed services and business operations for CloudBlue.