Using tech to personalize and customize daily operations
In today’s digital marketplace, customer management is a key factor in helping you stand out in the crowd, offering not just streamlined processes but a roadmap to increased efficiency and customer satisfaction. In short, as a Microsoft partner, you can simplify your life with the right customer management tools using Microsoft Online Management Extension (MOME) from CloudBlue.
Cutting through the complexity
There are varying client complexities facing Microsoft partners in the digital marketplace, including large customer volumes, constant system switching, elaborate domain management processes and the ever-present threat of data misuse by malicious entities. These challenges can lead to a labor-intensive customer management process, impacting scalability and revenue streams.
MOME is set to help transform the landscape for Microsoft partners as it offers a comprehensive solution to longstanding customer and domain management challenges. Tailored specifically for partners who resell and manage Microsoft services, MOME is designed to simplify processes, enhance security and boost operational efficiency.
A checklist for your journey
Personalize and enhance your business experience with CloudBlue’s cutting-edge technology. MOME benefits include:
- Insights and control: MOME provides Microsoft partners with a unified platform for a deeper understanding and greater control over their Microsoft customer tenants. This takes the complexity out of daily operations, allowing partners to efficiently manage and monitor customer activities.
- Domain management: This feature automates the domain management process, simplifying the configuration of the customer’s existing domain to the Microsoft environment. The extension can significantly reduce manual processes.
- Detailed secure score: Resellers can improve their approach to customer security by leveraging Microsoft Secure Score. This feature, based on system configurations, user behavior, and other security metrics, allows partners to gain valuable insights and make data-driven decisions when it comes to overall security.
- A suite of features: This comprehensive approach is designed to simplify and optimize customer management processes. Working together, these features provide partners with a unified and efficient platform for managing customers and conducting daily operations.
MOME also gives Microsoft partners the ability to generate Azure billing reports, covering both open and closed billing periods. You get detailed reports on customers’ usage of Azure resources, improving transparency throughout reconciliation and billing sequences.
These add-ons help you improve customer relations management because you can do more with these tools, such as inform customers about underutilized licenses for possible upgrades during renewal.
CloudBlue can help you streamline and automate business processes to improve efficiency and simplify complex workflows, enabling you to operate more smoothly and focus on core activities. For example, you can also automate and optimize the process of registering an internal website to Microsoft services. Customer management plays a crucial role in managing, analyzing, and transforming this data into actionable insights. It helps businesses overcome the challenges of data overload, ensuring that information is organized, accessible, and utilized for informed decision-making.
With its unified interface, detailed security features, and customer empowerment tools, MOME is poised to help redefine the way Microsoft partners manage their customers and conduct business operations in the digital marketplace.
