Microsoft Online Management Extension (MOME) is a microservice (small independent services that communicate over well-defined APIs) designed and developed by CloudBlue and seamlessly integrated into the CloudBlue Marketplace platform. It equips our Microsoft partners with a single pane of glass to manage their customers and conduct business operations smoothly and efficiently.
Microsoft partners have long navigated a challenging landscape marked by obstacles such as:
The too-common result? A customer management process that’s labor-intensive and unmanageable, hindering scalability and ultimately leading to lower revenues.
More than just a tool, MOME is a game-changer for Microsoft partners. Instead of repackaging traditional challenges, MOME eradicates them, clearing a path for growth and operational efficiency. With MOME, you get:
Enhanced insights and control. MOME offers Microsoft partners a deeper understanding and greater control over their Microsoft customer tenants in a single location.
A unified interface. MOME serves as a consolidated platform, streamlining the vital tasks of automating the domain management process by configuring the customer’s existing domain to their Microsoft environment.
Detailed Secure Score. MOME enables Microsoft partners to improve how they approach customers’ security posture by using Microsoft Secure Score, which is based on Microsoft system configurations, user behavior, and other security-related metrics.
MOME comes packed with a rich suite of features. Each one is tailored to simplify and optimize customer management processes, and collectively, they offer our Microsoft partners a unified, efficient, and seamless platform for managing customers and conducting business operations. In addition, MOME offers a customer control panel, empowering customers to manage themselves.
Let’s take a closer look at what MOME offers:
This feature provides partners with an overview of customers’ activities and security status.
Here’s an example: Let’s say MyBusiness Corp has purchased 10 Microsoft 365 licenses but only uses six of these licenses. With the Customer Product License Summary feature, a Microsoft partner can access and relay this information to MyBusiness Corp, helping the company to upgrade the licenses or reassess its needs during the renewal process.
This feature serves a dual purpose: it fosters strong relationships between partners and their customers by ensuring optimal license usage, and it provides partners with an opportunity to demonstrate their value to Microsoft by right-sizing licenses according to consumption.
Like a security audit, it detects instances where Microsoft’s recommended security practices are not being followed, such as:
Microsoft Secure Score also provides actionable recommendations for improving customer security scores.
If, for example, MyBusiness Corp wants to register its internal website to Microsoft services, the Domain Management feature lets Microsoft partners automate and streamline the entire process, making it quicker, more reliable, and efficient for MyBusiness Corp.
In addition, during open and closed billing periods, a billing report can be generated in marketplace local currency.
At CloudBlue, innovation is more than a buzzword: It drives our mission to constantly enhance and expand our offerings. We’re committed to providing CloudBlue partners with the tools they need to excel in their industries. As part of this commitment, our teams are developing a host of new features — including more MOME differentiating features — to deliver even greater value to your operations.
Stay tuned to our Feature Highlights series for updates on these and other exciting new developments!
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