Feature Highlights: Microsoft Online Management Extension (MOME)

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Summary

Microsoft Online Management Extension (MOME) is a microservice (small independent services that communicate over well-defined APIs) designed and developed by CloudBlue and seamlessly integrated into the CloudBlue Marketplace platform. It equips our Microsoft partners with a single pane of glass to manage their customers and conduct business operations smoothly and efficiently.

In a world without MOME: The top challenges

Microsoft partners have long navigated a challenging landscape marked by obstacles such as:

  • Unmanageable volumes of customers
  • Constant system-switching for customer management
  • Manual and complex domain management processes (configuring customer’s existing domain to Microsoft’s environment)
  • Threats of data misuse by malicious entities and bad actors

The too-common result? A customer management process that’s labor-intensive and unmanageable, hindering scalability and ultimately leading to lower revenues.

How MOME revolutionizes customer management for Microsoft partners

More than just a tool, MOME is a game-changer for Microsoft partners. Instead of repackaging traditional challenges, MOME eradicates them, clearing a path for growth and operational efficiency. With MOME, you get:

Enhanced insights and control. MOME offers Microsoft partners a deeper understanding and greater control over their Microsoft customer tenants in a single location.

A unified interface. MOME serves as a consolidated platform, streamlining the vital tasks of automating the domain management process by configuring the customer’s existing domain to their Microsoft environment.

Detailed Secure Score. MOME enables Microsoft partners to improve how they approach customers’ security posture by using Microsoft Secure Score, which is based on Microsoft system configurations, user behavior, and other security-related metrics.

CloudBlue’s MOME: Key differentiating features

MOME comes packed with a rich suite of features. Each one is tailored to simplify and optimize customer management processes, and collectively, they offer our Microsoft partners a unified, efficient, and seamless platform for managing customers and conducting business operations. In addition, MOME offers a customer control panel, empowering customers to manage themselves.

Let’s take a closer look at what MOME offers:

  1. Customer Tenant Summary. The Customer Tenant Summary uses data sourced from both the Microsoft Graph API (a unified gateway to access data stored across Microsoft cloud service resources) and the CloudBlue platform to give Microsoft partners access to key details related to their customers/tenants, including:
  • number of users
  • number of licenses purchased
  • customer security scores

This feature provides partners with an overview of customers’ activities and security status.

Customer Tenant Summary
Customer Tenant Summary

  1. Customer Product License Summary. With this feature, Microsoft partners can review all licenses provisioned for their customers, along with detailed usage statistics — enabling them to identify whether an order is:
  • accurately sized
  • over-utilized
  • under-utilized

Here’s an example: Let’s say MyBusiness Corp has purchased 10 Microsoft 365 licenses but only uses six of these licenses. With the Customer Product License Summary feature, a Microsoft partner can access and relay this information to MyBusiness Corp, helping the company to upgrade the licenses or reassess its needs during the renewal process.

This feature serves a dual purpose: it fosters strong relationships between partners and their customers by ensuring optimal license usage, and it provides partners with an opportunity to demonstrate their value to Microsoft by right-sizing licenses according to consumption.

Product License Summary
Product License Summary

  1. Microsoft Secure Score. This feature acts as a security health check for Microsoft partners, allowing them to review a customer’s security performance and highlight areas for improvement. This helps to prevent or mitigate any security-triggered incidents.

Like a security audit, it detects instances where Microsoft’s recommended security practices are not being followed, such as:

  • absence of two-factor authentication
  • lack of security defaults
  • use of outdated Windows versions on registered devices within Azure AD (Active Directory)

Microsoft Secure Score also provides actionable recommendations for improving customer security scores.

Tenant Secure Score
Tenant Secure Score

Improvement Actions
Improvement Actions

  1. Domain Management. The Domain Management feature enables Microsoft partners to automate the domain management process by configuring the customer’s existing domain to their Microsoft environment – a traditionally manual, tedious, and complex process involving domain ownership approvals, email verifications, and DNS configurations.

If, for example, MyBusiness Corp wants to register its internal website to Microsoft services, the Domain Management feature lets Microsoft partners automate and streamline the entire process, making it quicker, more reliable, and efficient for MyBusiness Corp.

Domain Management
Domain Management

  1. Azure Billing Reports (available in July 2023). This essential capability equips Microsoft partners with the ability to generate Azure billing reports for both open and closed billing periods. These in-depth reports shed light on all customers’ usage of Azure resources, presenting Microsoft partners with enhanced transparency throughout the reconciliation and billing sequence.

In addition, during open and closed billing periods, a billing report can be generated in marketplace local currency.

Azure Billing Reports
Azure Billing Reports

Watch out for more from CloudBlue

At CloudBlue, innovation is more than a buzzword: It drives our mission to constantly enhance and expand our offerings. We’re committed to providing CloudBlue partners with the tools they need to excel in their industries. As part of this commitment, our teams are developing a host of new features — including more MOME differentiating features — to deliver even greater value to your operations.

Stay tuned to our Feature Highlights series for updates on these and other exciting new developments!

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Mike Jennett, Director of CloudBlue Platform Strategy, is an accomplished business and technology executive. With a deep focus on product development and go-to-market strategy, he plays a pivotal role driving strategic growth and market expansion. Mike’s career is characterized by his adeptness in driving technological advancements and his commitment to leading digital transformations with experience including IDC where he was VP of the Mobility and Digital Transformation IEP practices, and HP where he held numerous leadership roles. Mike’s expertise is also reflected in his published works and contributions to multiple tech publications. Mike holds a B.A. from California Polytechnic University.
Having previously to strategic product management, agile transformations, and user experience in CloudBlue, Taylor Giddens heads the Services & Solutions team where he ensures smooth delivery, operations and solution growth for our partners and customers.

The team includes technical account management, managed services, support, custom solution development, and customer enablement.

Prior to CloudBlue, his resume boasts leadership of some of the world’s largest companies during their digital transformations and marketplace launches. Taylor is a practitioner of servitude leadership when it comes to enabling his team to drive positive outcomes on the road to operational excellence.
Laurens van Alphen, a visionary entrepreneur with over 29 years of internet technology expertise, serves as Director of Technical Managed Services at CloudBlue, responsible for Operations and Delivery of CloudBlue SaaS.

As a Dutch racing champion and car enthusiast, he brings the same drive to the tech realm, steering Keenondots from a managed hosting firm to a global cloud enablement leader. Laurens is celebrated for his outcome-driven leadership, deep industry insight, and passion for balancing business innovation with client engagement.
Lincoln Lincoln is CloudBlue’s Head of Global Sales; having been with the company since November 2017. Leading CloudBlue’s global go-to-market organization, he’s responsible for driving accelerated and sustained mutual growth with CloudBlue’s customers and partners, as well as forming new customer partnerships across the Vendor and Provider ecosystem. As part of CloudBlue’s leadership team he is responsible the organisation’s revenue and continued market leadership by delivering and supporting products, services and solutions to organizations in established and new markets around the world.

Before joining CloudBlue, Lincoln was AppDirect’s Regional Director, Asia Pacific & Japan, responsible for forming, building and leading AppDirect’s business and operations across the APJ geography. He built and led AppDirect’s fastest growing and highest performing region globally within 3yrs.

Before joining AppDirect, Lincoln was EMC’s Practice Manager, Cloud Service Providers, APJ, working with the leading Service Providers to maximise their Cloud Business presence & market success. Lincoln joined EMC in 2007, and has over 20 years’ experience in the IT industry, having been based out of Singapore, Australia and the UK. Prior to EMC, he was in range of sales and channel positions at Symantec and VERITAS.

Lincoln has an Honours degree in Business Administration from Kingston University in the United Kingdom.
Brent Clooney is the Executive Director and Associate General Counsel for Ingram Micro Inc., and lead counsel for CloudBlue.

Brent is a Canadian based corporate lawyer with more than 20 years of experience as a strategic legal advisor both in private practice and as in-house counsel to large multi-national companies. Prior to joining Ingram Micro in 2008, he worked at a well-respected corporate law firm in Toronto, Canada and later served as general counsel for Toshiba Canada. During his 15-year tenure at Ingram Micro, he has held positions of increasing complexity and responsibility, and since being promoted to his current role in 2022, Brent is the legal lead for both Ingram Micro’s Canadian and global cloud businesses, as well as CloudBlue.

Brent holds a law degree (LL.B.) from Queen’s University, a Psychology degree (B.A. Honours) from Lakehead University, and has been admitted to the bar in Ontario, Canada since 2002.
Anurag serves as the Head of Product Management for CloudBlue and is responsible for product direction and driving innovation. His leadership has been marked by a keen focus on customer needs, growing the ISV ecosystem, and ensuring the continual evolution of CloudBlue’s product portfolio.

Anurag joined Ingram Micro in 2017 and has been instrumental in, positioning CloudBlue as an industry leading monetization platform for MSP’s, Telco’s and Distributors. Previously Anurag worked at Oracle and Microsoft where he managed many technology projects and programs.
As VP of Engineering of CloudBlue, Rony oversees the development and engineering efforts of the company. He is a recognized leader with more than 25 years of experience in Technology and Product.

Prior to joining CloudBlue Rony lead the R&D efforts at Tripwire acquired by Thoma Bravo, and Cedexis acquired by Citrix. Rony is a leader with extensive experience in transforming both complex technology problems into products that customers love and disjointed organizations into agile high performing teams.
Coen is a distinguished leader and entrepreneur in the realm of cloud technology. Currently serving as CEO of Keenondots and the Global Director of CloudBlue SaaS. He is passionate about driving innovation, fostering collaboration, and leading high-performing teams to achieve transformative results.

With a background as Managing Director of INTO Cloud and a pivotal role as Director of Products of KPN, he brings a wealth of experience in steering organizations through the complexities of the digital landscape.

Beyond the boardroom, Coen is a marathon enthusiast, demonstrating endurance and discipline in pursuit of both professional and personal goals.
Alyson has over twenty years of experience in demand generation, marketing automation and data management. She is responsible for leading the strategy and direction of the company’s brand, performance, and digital marketing.

Prior to CloudBlue, Alyson served as Ingram Micro’s Director of Global Business Intelligence Marketing Automation driving channel partner campaigns. Her tenure in marketing leadership at prestigious companies such as Western Digital, Ocean Institute celebrates redefining marketing campaigns and building top performing teams based on trust, experimentation, and results.

Alyson resides with her husband and three children in Orange County and is an active volunteer and donor within her children’s sports and education programs.

Darek Tasak is leading Customer Success & Value Creation for CloudBlue. In his role, he looks after CloudBlue customers globally during the entire lifecycle of our relationship: from the initial on-boarding, through in-life account management, always ensuring they build successful businesses leveraging our technology. Additionally, he is also in charge of Partnership & Alliances, as well as Pricing Management for everything we commercialize.


Before CloudBlue, Darek managed Ingram Micro’s Services division for hi-tech customers in Europe & APAC. His prior experiences include also launching and leading pan-European services business for TDSynnex, as well as strategy consulting with Boston Consulting Group (BCG).

As President of CloudBlue, Uddhav Gupta is a distinguished leader and visionary with nearly two decades of platform-building experience. He is an industry leader in digital commerce, the subscription economy, and monetization platforms.

Notably, at SAP, he spearheaded the transformation of their platform business into a multi-cloud platform-as-a-service, offering enterprise and developer-friendly subscription models. At Pure Storage, he championed the efforts to successfully disrupt the storage industry by creating revolutionary Storage-as-a-service, AIOps-as-a-service, and Disaster Recovery-as-a-service offerings with cutting-edge features and establishing a sophisticated subscription commerce infrastructure that is channel-friendly.

At CloudBlue, Gupta guides and empowers businesses to rethink their monetization strategies by unlocking the power of digital ecosystems and marketplaces. CloudBlue provides enterprises with a mature multi-tier, multi-channel marketplace and monetization platform that enables usage-based subscription models and global delivery of Anything-as-a-Service solutions. Gupta has played a pivotal role in shaping the future of the subscription economy through his innovative thinking and impactful contributions.

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