What are Managed Services?

Managed Services are services that allow CloudBlue to manage CloudBlue technology for you, provide support if you wish to manage it yourself, and offer assisted sales and premium support.

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  • Offload operational tasks

    We’ll manage certain aspects and functions of the CloudBlue technology you’re using.

  • Access technical support

    Receive technical support for your CloudBlue technology to reduce IT risk and spend.

  • Extend current capability

    Take advantage of assisted sales and premium support services, extending them from your resellers to your end customers.

Features of managed services

Tiered offerings

We offer operational services across four tiers, each one increasing in capability and scope to ensure our teams are managing CloudBlue technology in alignment with your business needs.

On-demand experts

Our technical support experts will help you resolve any issue you may have as you manage CloudBlue technology with your own staff.

Enhanced support

Add premium customer support for your resellers and end customers, along with assisted sales to help you and your indirect channel network close more deals when you face expertise gaps.

CloudBlue experts can help you manage and support your CloudBlue platform, products, and services. Receive standard or premium support along with maintenance services. Offer your direct and indirect channel assisted sales to close more customer opportunities.

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What makes CloudBlue different?

Ecosystem management

Join the CloudBlue ecosystem or build your own community from one platform, where you can manage all your vendors, partners, resellers and products from one place.

Multi-channel distribution

Set up and distribute your catalog through your external (direct and indirect) channels and manage your internal procurement all from one platform.

CloudBlue Catalog

Add your products and services to the CloudBlue Catalog for potential exposure to 2 billion end customers or choose from 120+ best-of-breed syndicated products.

Go-to-market automation

Give your sales team and channel partners a centralized portal to learn about and sell your products with standardized sales enablement and marketing campaigns.

Extensibility with any system

CloudBlue can integrate with any homegrown or third-party commerce system, subscription management system or ERP tools through RESTful APIs.

Go-to-market services

Tap into a team of CloudBlue experts to help you deploy CloudBlue technology and maximize the capabilities for your business needs.

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