Operating Securely with CloudBlue v23

Anthony Huang
connect v23 news module

We are proud to announce the availability of CloudBlue v23 – and with it, a host of new features and improved functionality centered around communication in the channel between partners, secure integrations, and increased flexibility in usability and product configurations. In our hyper-connected world, businesses, especially those working in the channel, are constantly striving to keep up with communication to and from their partners, desiring flexibility to make quick changes to their products and services, and all the while seeking to manage their users in a secure operational manner.

We’re going to highlight a few major feature implementation and improvements below, and you can see a full release of the changes in the v23 Release Notes.

Educate, enable, and communicate with your channel partners through the Newsfeed module

Success in ecosystems and the channel largely depends on clear and frequent communication between partners and heightened coordination and awareness of business priorities.

With our new module – labeled “News” – our partners in the CloudBlue platform can create, update, and manage posts that can be shown to specific partner types (such as only to distributors, vendors, or resellers) or to everyone that they are working with. This feature will enable a stream of user/business content as it pertains to the channel, from the partners that work within CloudBlue.  

News Module

With this feature, the possibilities are limitless to create and communicate specific content that helps promote and update channel partners on the latest and greatest news happening within the company’s channel or ecosystem business. Some examples can be promoting new products or services to targeted distributors, introducing new programs to resellers, or advertising what’s new with the company, such as upcoming events, conferences, or webinars. We are excited to see the creative ideas that our customers come up with!

Securely manage users with our new external identities’ management integration capability

One of the biggest challenges in today’s cloud-first approach is enterprises losing control over security policies when working with external platforms. There are numerous requirements that a customer of these platforms may ask for – certain complexities for passwords, multi-factor authentication, limited log in attempts, and so on. It becomes evident that enterprises can easily lose control if not managed correctly when working with different platforms, especially external ones.

Single Sign On

With the latest version of CloudBlue, enterprises can now integrate with their own external identity management system and provide Single Sign On (SSO) capabilities to their users when working with CloudBlue. In this brand new Account module feature, companies can register their company’s domain(s) with CloudBlue and configure SSO with the given domain to these systems – whether it is Azure Active Directory, Okta, or PingIdentity, just to name a few. This additional flexibility in CloudBlue will provide security operators the ability to uphold internal security policies and will allow users to maintain a single, secure password that is consistently updated and abides by corporate policies.

Domain Details

As of this release, we support the SAML 2.0 protocol with OAuth 2.0 and OpenID Connect planned for future releases.

Communication emails – how you want it and when you want it

Email notifications are an essential and critical part of integration with CloudBlue for all account types, especially when dealing with subscriptions. Companies want to brand and customize notification content and messaging, and they want the ability to segment and send different messages to appropriate users.

Notification Settings

With this new Account module feature, users within the account can set the exact look and feel of the email notifications that are sent from CloudBlue as they pertain to their account. The customization can include specific logos, footers, action buttons, and through to the content itself with the easy-to-use email configurator and HTML editor.

Notification Templates

Users can also set up different templates for different actions (such as an invitation to join the account, support emails, subscription requests actions, etc.) and specify targeting for the segments of users and groups which will receive these types of notifications. With additional features such as enabling and disabling templates, sending test emails, and generating email statistics, users can take full advantage of this feature to quickly produce customized and branded content for a better user experience.

Developing and Managing Extensions right within CloudBlue

As our users and power users start leveraging the full capability of CloudBlue – such as automating the provisioning of their products and services – they start to look for an easy way to manage these different extensions, or “middleware,” as they’re commonly known. These extensions allow our users to communicate with different systems to create a symphony of technology that helps increase efficiencies and lower operational and development costs across the board.

Service Details

With our new DevOps module, users can now access our “extensions-as-a-service” environment that is managed by the CloudBlue platform and any system integrations team working to build extensions for our partners. This standardized environment provides out-of-the-box Monitoring/Logging capabilities and Horizontal scaling that allows users to work with our SDKs in both a local or cloud development environment with source code delivery through Git and versions management. Using these tools to build out extensions quickly, users can build on dev, staging, and production environments, and test and validate their extensions to ensure that it is built and operating properly, while maintaining low operational and development costs. 

This is an optional feature that our users can leverage and, for our most advanced users, building and operating custom environments will still be possible.

As you can see, we’ve introduced a host of new features that helps enable communication between our partners in the CloudBlue ecosystem and tools that helps drive security and creative development when working with CloudBlue. We are very excited to see how our customers will leverage and take advantage of these new features to help further their channel and ecosystem success.

Stay tuned for more helpful information for this release in the coming weeks – including our v23 release webinar on July 21st.

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Tatiana serves as Head of Human Resources and HR Associate at Ingram Micro Inc., where she leads the HR function for CloudBlue globally.

Tatiana plays a pivotal role in shaping CloudBlue talent strategy. With a passion for fostering a positive work environment, Tatiana focuses on employee development, engagement, and well-being. She is committed to building a diverse, inclusive, and high-performing organization at CloudBlue. Based in Sofia, she collaborates closely with country HR teams across 16 countries where CloudBlue operates.

Prior to joining Ingram Micro in 2016, Tatiana held the position of HR Director at IBM’s regional office in Russia and CIS countries. Her HR career began with ING Bank and Unicredit Bank, and in 2008, she transitioned to the IT sector to lead HR functions at Kaspersky Lab. Tatiana holds a master’s degree in Biotechnology and Psychology, and she has also earned an MBA in Strategic Management.
Mike Jennett, Director of CloudBlue Platform Strategy, is an accomplished business and technology executive. With a deep focus on product development and go-to-market strategy, he plays a pivotal role driving strategic growth and market expansion.

Mike’s career is characterized by his adeptness in driving technological advancements and his commitment to leading digital transformations with experience including IDC where he was VP of the Mobility and Digital Transformation IEP practices, and HP where he held numerous leadership roles.

Mike’s expertise is also reflected in his published works and contributions to multiple tech publications. Mike holds a B.A. from California Polytechnic University.
Having previously to strategic product management, agile transformations, and user experience in CloudBlue, Taylor Giddens heads the Services & Solutions team where he ensures smooth delivery, operations and solution growth for our partners and customers.

The team includes technical account management, managed services, support, custom solution development, and customer enablement.

Prior to CloudBlue, his resume boasts leadership of some of the world’s largest companies during their digital transformations and marketplace launches. Taylor is a practitioner of servitude leadership when it comes to enabling his team to drive positive outcomes on the road to operational excellence.
Laurens van Alphen, a visionary entrepreneur with over 29 years of internet technology expertise, serves as Director of Technical Managed Services at CloudBlue, responsible for Operations and Delivery of CloudBlue SaaS.

As a Dutch racing champion and car enthusiast, he brings the same drive to the tech realm, steering Keenondots from a managed hosting firm to a global cloud enablement leader. Laurens is celebrated for his outcome-driven leadership, deep industry insight, and passion for balancing business innovation with client engagement.
Lincoln Lincoln is CloudBlue’s Head of Global Sales; having been with the company since November 2017. Leading CloudBlue’s global go-to-market organization, he’s responsible for driving accelerated and sustained mutual growth with CloudBlue’s customers and partners, as well as forming new customer partnerships across the Vendor and Provider ecosystem. As part of CloudBlue’s leadership team he is responsible the organisation’s revenue and continued market leadership by delivering and supporting products, services and solutions to organizations in established and new markets around the world.

Before joining CloudBlue, Lincoln was AppDirect’s Regional Director, Asia Pacific & Japan, responsible for forming, building and leading AppDirect’s business and operations across the APJ geography. He built and led AppDirect’s fastest growing and highest performing region globally within 3yrs.

Before joining AppDirect, Lincoln was EMC’s Practice Manager, Cloud Service Providers, APJ, working with the leading Service Providers to maximise their Cloud Business presence & market success. Lincoln joined EMC in 2007, and has over 20 years’ experience in the IT industry, having been based out of Singapore, Australia and the UK. Prior to EMC, he was in range of sales and channel positions at Symantec and VERITAS.

Lincoln has an Honours degree in Business Administration from Kingston University in the United Kingdom.
Brent Clooney is the Executive Director and Associate General Counsel for Ingram Micro Inc., and lead counsel for CloudBlue.

Brent is a Canadian based corporate lawyer with more than 20 years of experience as a strategic legal advisor both in private practice and as in-house counsel to large multi-national companies. Prior to joining Ingram Micro in 2008, he worked at a well-respected corporate law firm in Toronto, Canada and later served as general counsel for Toshiba Canada. During his 15-year tenure at Ingram Micro, he has held positions of increasing complexity and responsibility, and since being promoted to his current role in 2022, Brent is the legal lead for both Ingram Micro’s Canadian and global cloud businesses, as well as CloudBlue.

Brent holds a law degree (LL.B.) from Queen’s University, a Psychology degree (B.A. Honours) from Lakehead University, and has been admitted to the bar in Ontario, Canada since 2002.
Anurag serves as the Head of Product Management for CloudBlue and is responsible for product direction and driving innovation. His leadership has been marked by a keen focus on customer needs, growing the ISV ecosystem, and ensuring the continual evolution of CloudBlue’s product portfolio.

Anurag joined Ingram Micro in 2017 and has been instrumental in, positioning CloudBlue as an industry leading monetization platform for MSP’s, Telco’s and Distributors. Previously Anurag worked at Oracle and Microsoft where he managed many technology projects and programs.
As VP of Engineering of CloudBlue, Rony oversees the development and engineering efforts of the company. He is a recognized leader with more than 25 years of experience in Technology and Product.

Prior to joining CloudBlue Rony lead the R&D efforts at Tripwire acquired by Thoma Bravo, and Cedexis acquired by Citrix. Rony is a leader with extensive experience in transforming both complex technology problems into products that customers love and disjointed organizations into agile high performing teams.
Coen is a distinguished leader and entrepreneur in the realm of cloud technology. Currently serving as CEO of Keenondots and the Global Director of CloudBlue SaaS. He is passionate about driving innovation, fostering collaboration, and leading high-performing teams to achieve transformative results.

With a background as Managing Director of INTO Cloud and a pivotal role as Director of Products of KPN, he brings a wealth of experience in steering organizations through the complexities of the digital landscape.

Beyond the boardroom, Coen is a marathon enthusiast, demonstrating endurance and discipline in pursuit of both professional and personal goals.
Alyson has over twenty years of experience in demand generation, marketing automation and data management. She is responsible for leading the strategy and direction of the company’s brand, performance, and digital marketing.

Prior to CloudBlue, Alyson served as Ingram Micro’s Director of Global Business Intelligence Marketing Automation driving channel partner campaigns. Her tenure in marketing leadership at prestigious companies such as Western Digital, Ocean Institute celebrates redefining marketing campaigns and building top performing teams based on trust, experimentation, and results.

Alyson resides with her husband and three children in Orange County and is an active volunteer and donor within her children’s sports and education programs.

Darek Tasak is leading Customer Success & Value Creation for CloudBlue. In his role, he looks after CloudBlue customers globally during the entire lifecycle of our relationship: from the initial on-boarding, through in-life account management, always ensuring they build successful businesses leveraging our technology. Additionally, he is also in charge of Partnership & Alliances, as well as Pricing Management for everything we commercialize.

Before CloudBlue, Darek managed Ingram Micro’s Services division for hi-tech customers in Europe & APAC. His prior experiences include also launching and leading pan-European services business for TDSynnex, as well as strategy consulting with Boston Consulting Group (BCG).

As President of CloudBlue, Uddhav is a distinguished leader and visionary with nearly two decades of platform-building experience. He is an industry leader in digital commerce, the subscription economy, and monetization platforms.

Notably, at SAP, he spearheaded the transformation of their platform business into a multi-cloud platform-as-a-service, offering enterprise and developer-friendly subscription models. At Pure Storage, he championed the efforts to successfully disrupt the storage industry by creating revolutionary Storage-as-a-service, AIOps-as-a-service, and Disaster Recovery-as-a-service offerings with cutting-edge features and establishing a sophisticated subscription commerce infrastructure that is channel-friendly.

At CloudBlue, Uddhav guides and empowers businesses to rethink their monetization strategies by unlocking the power of digital ecosystems and marketplaces. CloudBlue provides enterprises with a mature multi-tier, multi-channel marketplace and monetization platform that enables usage-based subscription models and global delivery of Anything-as-a-Service solutions. Uddhav has played a pivotal role in shaping the future of the subscription economy through his innovative thinking and impactful contributions.

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