Ingram Micro End-User Software License Agreement
Last updated 26 September 2018
This End-User Software License Agreement (“Agreement”) is a binding contract between you, as either an individual or an Entity (as defined below), and Ingram Micro Inc. and/or its applicable affiliates (“Ingram Micro”).
READ THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY BEFORE DOWNLOADING, INSTALLING, OBTAINING A LICENSE KEY, OR OTHERWISE ACCESSING OR USING INGRAM MICRO’S PROPRIETARY SOFTWARE ACCOMPANIED BY THIS AGREEMENT (the “Software”).
THE SOFTWARE IS COPYRIGHTED AND IT IS LICENSED TO YOU UNDER THIS AGREEMENT, NOT SOLD TO YOU. BY DOWNLOADING, INSTALLING, OBTAINING A LICENSE KEY, OR OTHERWISE ACCESSING OR USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, THAT YOU UNDERSTAND IT, AND THAT YOU ACCEPT AND AGREE TO BE BOUND BY ITS TERMS. IF YOU ARE ACCEPTING THIS AGREEMENT ON BEHALF OF A COMPANY, ORGANIZATION, EDUCATIONAL INSTITUTION, OR AGENCY, INSTRUMENTALITY OR DEPARTMENT OF A GOVERNMENT (an “Entity”) AS ITS AUTHORIZED LEGAL REPRESENTATIVE, THEN YOU REPRESENT AND WARRANT THAT YOU HAVE THE POWER AND AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS, AND REFERENCES TO “YOU” HEREIN REFER TO BOTH YOU, THE INDIVIDUAL END USER, AND THE ENTITY ON WHOSE BEHALF YOU ARE ACCEPTING THIS AGREEMENT.
IF AT ANY TIME YOU ARE NOT WILLING TO BE BOUND BY THE TERMS OF THIS AGREEMENT, YOU SHOULD CLICK THE “I DO NOT ACCEPT” OR SIMILAR BUTTON, TERMINATE THE DOWNLOAD AND/OR INSTALLATION PROCESS, IMMEDIATELY CEASE AND REFRAIN FROM ACCESSING OR USING THE SOFTWARE AND DELETE ANY COPIES YOU MAY HAVE. THIS AGREEMENT, ALONG WITH ANY ADDITIONAL TERMS OR POLICIES INCORPORATED HEREIN BY REFERENCE, REPRESENTS THE ENTIRE AGREEMENT BETWEEN YOU AND INGRAM MICRO CONCERNING THE SOFTWARE, AND THIS AGREEMENT SUPERSEDES AND REPLACES ANY PRIOR PROPOSAL, REPRESENTATION, OR UNDERSTANDING YOU MAY HAVE HAD WITH INGRAM MICRO RELATING TO THE SOFTWARE, WHETHER ORALLY OR IN WRITING.
1. License and Use.
1.1 License. Subject to your full and ongoing compliance with the terms and conditions of this Agreement, including, without limitation, payment of all applicable license fees, the applicable Ingram Micro entity from which you obtained the Software hereby Ingram Micro grants to you, and you accept, a personal, limited, nonexclusive, nontransferable, non-assignable, revocable license to use the Software during the Term in machine-readable, object code form only, and any documentation accompanying the Software, only as authorized in this Agreement. For purposes of this Agreement, the Software includes any updates, enhancements, modifications, revisions, or additions to the Software made by Ingram Micro.
1.2 Use. Your license to use the Software is conditioned on the following license restrictions, and any use of the Software in violation of any of these restrictions, or any of the other terms of this Agreement is a breach of this Agreement and unlicensed. You may use one copy of the Software activated by a license key on a single “Authorized Device” owned, or otherwise controlled by you. If you have multiple license keys for the Software, you may install and use as many copies of the Software as you have license keys, in each case, on an Authorized Device and only as authorized herein. For purposes of this Agreement, “use” of the Software means loading the Software into the temporary or permanent memory of an Authorized Device. Installation of the Software on a network server solely for distribution to other computers is not “use” of the Software, and is permitted, if you have a valid license key for each Authorized Device on which the Software is installed. The Software may not be used on, distributed to, or installed on a greater number of computers than you have license keys. If you use or distribute the Software to multiple users, you must ensure that the number of Authorized Devices does not exceed the number of license keys you have obtained, or you will be in breach of this Agreement and such use and distribution is unlicensed.
1.3 Additional Terms. Depending on the country in which you are located, additional terms and restrictions may apply, as set forth in Exhibit A (the “Additional Terms”), which terms, if included in this Agreement, are incorporated by reference herein and made a part of this Agreement.
1.4 Copies and Modifications. You may not reverse engineer, decompile, disassemble, or otherwise translate the Software or any license keys you have obtained. You may not modify or adapt the Software or any license keys that you have obtained in any way. You may make one copy of the Software, the Documentation, and any license keys that you have obtained, solely for backup or archival purposes. Any such copies of the Software, Documentation, or license keys must include any copyright or other proprietary notices that were included on such materials when you first received them. Except as authorized in this Section, no copies of the Software, Documentation, or license keys, or any portions thereof, may be made by you or any person under your authority or control. Any and all copies must be destroyed immediately upon termination or expiration of your license.
1.5 Assignment of Rights. You will not sublicense, lease, rent, or lend your rights in the Software, Documentation, or license keys, as granted by this Agreement, without prior written consent of Ingram Micro, except that you may transfer this Agreement in full in connection with the sale of all or substantially all of the assets related to this Agreement, provided that the assignee assumes all of your obligations hereunder, and the licenses granted hereunder will only extend to use of the Software on the Authorized Device on which the Software was installed immediately prior to the assignment. Ingram Micro may assign this Agreement without limitation. Any assignment in violation of the foregoing is void and of no effect. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties and their respective successors and permitted assigns. Ingram Micro may assign this Agreement in its sole discretion and without limitation.
1.6 Support and Maintenance Services; Updates; Upgrades. Ingram Micro will not provide any support or maintenance services under this Agreement. You acknowledge that Ingram Micro has no express or implied obligation to announce or make available any updates, enhancements, modifications, revisions, or additions to the Software and that this Agreement does not give you any rights in or to any of the foregoing. Ingram Micro may offer support or maintenance services separately. If you have purchased Ingram Micro support or maintenance services with the Software, these services are provided to you under the terms and conditions accompanying the applicable service. Any supplemental software code or related materials that Ingram Micro provides to you as part of any support and/or maintenance services are considered part of the Software and are subject to the terms and conditions of this Agreement. If you purchase an upgrade (a new version of the Software) from a perpetual license to a newer version, then your license keys will be converted to a term-based license. Upgrades to newer versions of the software will not be authorized without such licenses conversion. Perpetual license holders will be able to continue using the current version of the Software with an option to receive support from Ingram Micro for the Software following agreement by Ingram Micro until such time as the Software reaches end of life. From the moment the Software reaches end of life, You are entitled to continue using the Software at your own risk and Ingram Micro is not obliged to provide any form of support for the Software.
2. Intellectual Property, Confidentiality, Proprietary Rights.
2.1 Use Reporting, License Violations and Remedies. Ingram Micro reserves the right, and you authorize Ingram Micro, to gather data on key usage including license key numbers, Authorized Device IP addresses or other applicable device identifier (including MAC address or UDID), domain counts and other information deemed relevant, to ensure that our products are being used in accordance with the terms of this Agreement. Ingram Micro reserves the right to remedy violations of any of the terms of this Agreement immediately upon discovery, by charging the then current list price of unauthorized keys to the payment instrument used to make the original, authorized purchase, or by any other means necessary, including remotely disabling the Software. You agree not to block, electronically or otherwise, the transmission of data required for compliance with this Agreement. Any blocking of data required for compliance under this Agreement is a violation of this Agreement and will result in immediate termination of this Agreement.
2.2 License Expiration. Your license may include an expiration date that can result in the termination of the license. If your license key is stolen, or if you suspect any improper or illegal usage of your license outside of your control you should promptly notify Ingram Micro of such occurrence. A replacement license will be issued to you and the suspect license will be allowed to expire. For lease licenses, your monthly payment for each month must be processed prior to the expiration date in order for the license updates to be performed. For your convenience Ingram Micro may, but has no obligation to, provide license expiration warnings in the product interface. It is your responsibility to contact Ingram Micro regarding any potential expiration that you deem inappropriate. Ingram Micro will not be liable for any damages or costs incurred in connection with the expired licenses
2.3 Proprietary Rights to Software and Trademarks. You acknowledge that the Software and the Documentation are proprietary to Ingram Micro, and the Software and Documentation are protected under United States copyright and other intellectual property laws and international treaties. You further acknowledge and agree that, as between you and Ingram Micro, Ingram Micro and its third party licensors own and will continue to own all right, title, and interest in and to the Software and Documentation, including associated intellectual property rights under copyright, trade secret, patent, or trademark laws. Except for the limited, revocable license expressly granted to you herein, this Agreement does not grant you any ownership or other right or interest in or to the Software or the Documentation or any other intellectual property rights of Ingram Micro, whether by implication, estoppel, or otherwise. Any and all trademarks or service marks that Ingram Micro uses in connection with the Software or with services rendered by any of Ingram Micro are marks owned by Ingram Micro. This Agreement does not grant you any right, license, or interest in such marks, and you may not assert any right, license, or interest in such marks or any words or designs that are confusingly similar.
2.4 Confidentiality. You may permit only authorized users who possess rightfully obtained license keys to use the Software or to view the Documentation. Except as expressly authorized by this Agreement, you may not make available the Software, Documentation, or any license key to any third party, or use the Software, Documentation, or any license key for any purpose other than exercising rights expressly granted to you hereunder. You agree to cooperate with and assist Ingram Micro in identifying and preventing any unauthorized use, copying, or disclosure of the Software or Documentation or any portion thereof.
2.5 Consent to Use Data and Data Privacy. You agree that Ingram Micro may collect and use technical data and related information, including, but not limited to, technical information about your device, system and application Software, and peripherals, that is gathered periodically to facilitate the provision of Software updates, product support, and other services to you related to the Software. Ingram Micro may use this information, as long as it is in a form that does not personally identify you, to operate, provide, improve, and develop our products, services and technologies, to prevent or investigate fraudulent or inappropriate use of our products, services, and technologies, for research and development, and for the other purposes described in this Agreement or to you as part of our products and services. Ingram Micro’s websites and online services may use “cookies,” which enable you to personalize your experience on Ingram Micro’s sites and provide information to Ingram Micro such as which websites have been visited and which ads and web searches are effective. If you want to disable cookies, check your browser settings.
2.5.2 Data Privacy. Subject to Data Protection Laws, Ingram Micro may provide the services from any Ingram Micro or Ingram Micro partner facility anywhere in the world (including, without limitation the U.S.A.) and may, at any time, transfer the provision of the services from one Ingram Micro or Ingram Micro partner facility to another.
2.5.3 Privacy Statement. Ingram Micro’s collection, use, storage, processing, disclosure and deletion of Personal Data (as defined in the Privacy Statement) provided by you is governed by the privacy statement located at https://corp.ingrammicro.com/privacy-statement.aspx or such other place as may be updated by Ingram Micro from time to time (“Privacy Statement”).
2.6. Audit Rights. During the term of this Agreement and for two (2) years after termination or expiration of this Agreement, Ingram Micro may audit, upon written notice to you, your books, records, and computing devices to determine your compliance with this Agreement and your payment of the applicable license fees, if any, for the Software. In the event that any such audit reveals an underpayment by you of more than five percent (5%) of the license fees due to Ingram Micro in the period being audited, or that you have breached any term of this Agreement, then, in addition to any other rights and remedies Ingram Micro may have, you will promptly pay to Ingram Micro any underpayments plus the cost of the audit.
2.7. License Fees. The Software will be available to you for use upon your receipt of one or more license keys. Upon acceptance of this Agreement, you may obtain one or more license keys by paying the requisite license fees, using the procedure set forth on Ingram Micro’s web site. License fees for term-based licenses are due prior to the commencement of the applicable term, and may be re-billed to the payment instrument you used for your initial purchase upon the commencement of any renewal term. Your license to the Software will terminate automatically without notice if you notify Ingram Micro in advance that you do not intend to renew a term-based license or if you fail to pay a renewal fee for a term-based license. The license fees paid by you are paid in consideration of the license granted under this Agreement. License sales are final and Ingram Micro does not refund license fees under any circumstances. By accepting this Agreement, you fully understand and agree that once license fee payment is made to Ingram Micro you will have no recourse for receiving a refund of any part of the fees.
3. Term and Termination. This Agreement is effective upon your acceptance of the Agreement, or upon your downloading, installing, accessing, and using the Software, even if you have not expressly accepted this Agreement. This Agreement will continue in effect until expiration or termination as provided herein (the “Term”). Term-based licenses terminate upon the expiration of the prepaid term, unless you have paid all applicable fees to extend the term. Without prejudice to any other rights, this Agreement will terminate automatically without notice to you if you breach or fail to comply with any of the limitations or other requirements described herein, including the payment of any applicable fees, and you agree that in any such case Ingram Micro may, in addition to any other remedies it may have at law or in equity, remotely disable the Software. You may terminate this License Agreement at any time by providing written notice of your decision to terminate the Agreement to Ingram Micro and ceasing use of the Software and Documentation. Upon any termination or expiration of the Agreement for any reason, you agree to uninstall the Software and either return to Ingram Micro the Software, Documentation, all copies thereof, and all license keys that you have obtained, or to destroy all such materials and provide written verification of such destruction to Ingram Micro.
4. Indemnification. You will, at your own expense, indemnify and hold Ingram Micro, its affiliates, respective successors and assigns, and all of its officers, directors, and employees, harmless from and against any and all claims, actions, liabilities, losses, damages, judgments, grants, costs, and expenses, including reasonable attorneys' fees (collectively, “Claims”), arising out of any use of the Software and/or the Product (as defined below) by you, any party related to you, or any party acting upon your authorization in a manner that is not expressly authorized by this Agreement.
5. Third Party Software. The Software which is distributed to you may include various third party Software components (“Third Party Software” and together with the Software, the “Product”) which are provided under separate license terms (the "Third Party Terms"). You are permitted to use the Third Party Software in conjunction with the Software in a manner consistent with the terms of this Agreement. The Software may also enable interoperation with certain other third party operating systems and applications. Ingram Micro does not provide you with any such third party licenses and it is solely your responsibility to obtain all necessary software licenses from respective vendors. The Software may contain open source software as listed on the Ingram Micro customer support website.
6. Limited Warranty; Disclaimer; Limitation of Liability.
6.1 WARRANTY DISCLAIMER. EXCEPT FOR THE PRODUCT AND DOCUMENTATION ARE LICENSED “AS IS,” AND INGRAM MICRO DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TIMELINESS, TITLE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TO THE FULLEST EXTENT AUTHORIZED BY LAW. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, INGRAM MICRO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND FOR THE THIRD PARTY SOFTWARE, AND DOES NOT WARRANT THAT THE PRODUCT WILL MEET YOUR REQUIREMENTS OR THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, THAT DEFECTS OR ERRORS IN THE PRODUCT WILL BE CORRECTED OR THAT THE PRODUCT WILL BE COMPATIBLE WITH FUTURE INGRAM MICRO PRODUCTS OR SERVICES, OR THAT ANY INFORMATION STORED OR TRANSMITTED THROUGH THE PRODUCT WILL NOT BE LOST, CORRUPTED OR DESTROYED. YOU ASSUME RESPONSIBILITY FOR SELECTING THE PRODUCT TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE RESULTS OBTAINED FROM YOUR USE OF THE PRODUCT. YOU BEAR THE ENTIRE RISK AS TO THE QUALITY AND THE PERFORMANCE OF THE PRODUCT.
6.2 LIMITATION OF LIABILITY. IN NO EVENT SHALL INGRAM MICRO BE LIABLE TO YOU OR ANY PARTY RELATED TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF DATA OR OTHER SUCH PECUNIARY LOSS), WHETHER UNDER A THEORY OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCTS LIABILITY, OR OTHERWISE, EVEN IF INGRAM MICRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL INGRAM MICRO’S TOTAL AGGREGATE AND CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS OF ANY KIND ARISING HEREUNDER EXCEED THE AMOUNT OF LICENSE FEES ACTUALLY PAID BY YOU FOR THE SOFTWARE GIVING RISE TO THE CLAIM IN THE TWELVE MONTHS PRECEDING THE CLAIM. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
7. General Terms.
7.1 Governing Law and Choice of Forum. This Agreement is governed by and interpreted in accordance with the laws of the state of the State of California, U.S.A., without regard to the conflicts of law rules thereof. Any claim or dispute arising in connection with this Agreement will be resolved in the federal or state courts situated within Orange County, California. To the maximum extent permitted by law, you hereby consent to the jurisdiction and venue of such courts and waive any objections to the jurisdiction or venue of such courts. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.
7.2 Severability. If any term or provision of this Agreement is declared void or unenforceable in a particular situation, by any judicial or administrative authority, this declaration will not affect the validity of enforceability of the remaining terms and provisions hereof or the validity or enforceability of the offending term or provision in any other situation. The provisions will be interpreted and enforced to the greatest extent legally permissible in order to effectuate the original intent, and if no such interpretation or enforcement is legally permissible, will be deemed severed from the Agreement.
7.3 Survival. Sections 1.3, 2, 3, 4, 6, and 7 of this Agreement and all Sections thereof, will survive the termination or expiration of this Agreement, regardless of the cause for termination or expiration, and will remain valid and binding indefinitely.
7.4. Headings. The Article and Section headings used in this Agreement are included for reference purposes only and will not affect the meaning or interpretation of this Agreement.
7.5 No Waiver. The failure of either party to enforce any rights granted hereunder or to take action against the other party in the event of any breach hereunder will not be deemed a waiver by that party as to subsequent enforcement of rights or subsequent actions in the event of future breaches.
7.6 Amendment. Ingram Micro reserves the right, in its sole discretion, to amend this Agreement from time to time. If there is a conflict between this Agreement and the most current version of this Agreement, the most current version will prevail. Your use of the Software after the amended Agreement becomes effective constitutes your acceptance of the amended Agreement. If you do not accept amendments made to this Agreement, then this license will be immediately terminated pursuant to Section 3.
7.7. Taxes. You will, in addition to the license fees required under this Agreement, pay all applicable sales, use, transfer, or other taxes and all duties, whether national, state, or local, however designated, that are levied or imposed by reason of the transaction contemplated under this Agreement, excluding income taxes on the net profits of Ingram Micro. You will reimburse Ingram Micro for the amount of any such taxes or duties paid or incurred directly by Ingram Micro as a result of this transaction, and you agree that Ingram Micro may charge any such reimbursable taxes to the payment instrument you used for your initial payment.
7.8 Export Controls. You may not use, export, re-export, import, sell or transfer the Software except as authorized by United States (U.S.) law, the laws of the jurisdiction in which you obtained the Software, and any other applicable laws and regulations. You represent and warrant that: (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties. You also acknowledge that the Software may be subject to other U.S. and foreign laws and regulations governing the export of Software by physical and electronic means. You agree to comply with all applicable U.S. and foreign laws that apply to Ingram Micro as well as end-user, end-use, and destination restrictions imposed by U.S. and/or foreign governments. You also agree that you will not use the Software for any purposes prohibited by U.S. law, including, without limitation, the development, design, manufacture or production of nuclear missiles, or chemical or biological weapons.
7.9. United States Government Use Rights. The Software as defined herein and any related technical data, including manuals and Documentation, are commercial as defined in the Federal Acquisition Regulation (FAR) at 2.101. If the Software is acquired by or on behalf of an agency, department, or other entity of the U.S. Government (“Government”), the use, duplication, reproduction, release, modification, disclosure, or transfer (“use”) of the Software, and any related technical data of any kind, including manuals and Documentation, no matter how received by the Government, is restricted by the terms and conditions of this Agreement in accordance with FAR 12.212 for civilian agencies, and Defense Federal Acquisition Regulation Supplement 227.7202 for military agencies. All other use is prohibited.
7.10 Governing Language. Any translation of this Agreement is done for local requirements and in the event of a dispute between the English and any non-English versions, the English version of this Agreement will govern.
7.11 Trademark Notice. Ingram Micro Cloud, CloudBlue and the Ingram Micro logo are registered trademarks of Ingram Micro Inc., in the United States and/or other countries. All other trademarks referenced in the Software or Documentation are the property of their respective owners.
7.12 Contact Information. You may contact Ingram Micro for more information about the Software, other Ingram Micro products and services at or by visiting our website: CloudBlue.com