Data Privacy / Sub-Processors


Sub-Processors

CloudBlue may need to use third-party sub-contractors or other affiliates for the provision of the services. However, when using subcontractors, CloudBlue (i) carefully selects its service providers in order to perform the service we commit to our clients. (ii) executes necessary agreements with such sub-contractors, and (iii) requests from its sub-contractors to comply with all applicable laws and requirements for the processing of personal data.

The sub-processors can be of 3 different types:

  • CloudBlue Affiliates,
  • Infrastructure Providers,
  • Other Third Parties

Our list of Affiliates is growing across the world to serve our clients in locations across the globe. All the Affiliates below are not necessarily applicable to all our clients, but it is always comforting for the client to know that its data is close to his or her location.

Another example are the Infrastructure sub-processors who allow us to host SaaS, share PaaS solutions or provide auxiliary services.

Last, but not least is the careful selection of Third Parties designated to protect our systems, and as a consequence our client’s data. Google with reCAPTCHA helps protect websites from spam and abuse and Mongo DB guarantees that personal information does not cross borders in order to flow between IMCO and the database service.

Sub-Processors list
There are several types of sub-processors for CloudBlue.

(i) Ingram Micro Inc. group entities that provide the infrastructure on which the CloudBlue services run.
We do not have any sub-processor to provide infrastructure. Instead, we leverage Azure/AWS services that appear as Third Parties’ sub-processors.

(ii) Third Parties’ sub-processors that Ingram Micro has contracted to provide processing activities for specific Ingram Micro services.
Connect-based sub-processors
Cloud Channel sub-processors
Connectors and Plugins
Payment connector and gateway

(iii) IMC controlled subsidiaries and affiliates support, operate, deliver, and maintain the online services.


Legal NameSub-Processor typePlatformLocationValue Proposition
Ingram Micro European Services S.L.U.AffiliateCommerceSpainTechnical Support, Platform Ops & Maintenance
Ingram Micro Malaysia Sdn BhdAffiliateCommerceMalaysiaTechnical Support, Platform Ops & Maintenance
Ingram Micro Pty LtdAffiliateCommerceAustraliaTechnical Support, Platform Ops & Maintenance
Ingram Micro Inc.AffiliateCommerceUSA, CanadaTechnical Support, Platform Ops & Maintenance
Ingram Micro Global Services B.V.AffiliateCommerceNetherlandsTechnical Support, Platform Ops & Maintenance
Ingram Micro GBS EOODAffiliateCommerceBulgariaTechnical Support, Platform Ops & Maintenance
Ingram Micro Inc.AffiliateCommerceMexicoTechnical Support, Platform Ops & Maintenance
Ingram Micro India Pvt LtdAffiliateCommerceIndiaTechnical Support, Platform Ops & Maintenance
Keenondots B.V.Affiliate of CloudBlueCommerceNetherlandsTechnical Support, Platform Ops & Maintenance
Microsoft Inc.InfrastructureCommerceNetherlands, USA, Australia, SingaporeAzure Infrastructure to host both SaaS and share PaaS solutions
Atlassian Corporation PLCThird PartyCommerceNetherlandsLevel 3 Technical Support & Platform Engineering

Legal NameSub-Processor typePlatformLocationValue Proposition
Ingram Micro European Services, S.L.U.AffiliateConnectSpainTechnical Support, Platform Ops & Maintenance
Ingram Micro Inc.AffiliateConnectUSA, CanadaTechnical Support, Platform Ops & Maintenance
Microsoft Inc.InfrastructureConnectNetherlands, USAAzure Infrastructure to host both SaaS and share PaaS solutions
Amazon Web Services, Inc.InfrastructureConnectUSAAuxiliary services used by Connect similar to Simple Email Services from AWS.
LogsHero, LtdThird PartyConnectUSAOptional service that provides customers logs and monitoring capabilities on the extensions they built with Connect’s DevOps module.



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