Data Privacy / Sub-Processors
CloudBlue may need to use third-party sub-contractors or other Affiliates for the provision of the services. However, when using subcontractors, CloudBlue (i) carefully selects its service providers in order to perform service we commit to our clients. (ii) executes necessary agreements with such sub-contractors, and (iii) requests from its sub-contractors to comply with all applicable laws and requirements for the processing of personal data.
The sub-processors can be of 3 different types:
- CloudBlue Affiliates,
- Infrastructure providers,
- Other third parties
Our list of affiliates is growing across the world to serve our clients in locations across the globe.
Another example are the infrastructure sub-processors who allow us to host SaaS solutions or to provide auxiliary services.
Last, but not least is the careful selection of third parties designated to protect our systems, and as a consequence our client’s data. For example, Google with reCAPTCHA helps protect websites from spam and abuse.
All the sub-processors listed below are not necessarily applicable to the processing of all our clients’ data, the specific list will depend on the scope of services we deliver to you.
There are several types of sub-processors for CloudBlue.
(i) Ingram Micro Inc. group entities affiliates of CloudBlue (“Affiliates”) that support, operate, deliver, and maintain the provision of CloudBlue services to you.
(ii) Third parties’ sub-processors that Ingram Micro or CloudBlue has contracted to provide different processing activities for specific CloudBlue services.
(iii) Infrastructure Providers: We leverage Microsoft Azure and/or AWS services as infrastructure providers, and such parties are third parties’ sub-processors of CloudBlue.
|Legal Name||Sub-Processor type||Location||Value Proposition|
|Ingram Micro European Services S.L.U.||Affiliate||Spain||Technical Support, Platform Ops & Maintenance|
|Ingram Micro Malaysia Sdn Bhd||Affiliate||Malaysia||Technical Support, Platform Ops & Maintenance|
|Ingram Micro Pty Ltd||Affiliate||Australia||Technical Support, Platform Ops & Maintenance|
|Ingram Micro Inc.||Affiliate||USA, Canada||Technical Support, Platform Ops & Maintenance|
|Ingram Micro Global Services B.V.||Affiliate||Netherlands||Technical Support, Platform Ops & Maintenance|
|Ingram Micro GBS EOOD||Affiliate||Bulgaria||Technical Support, Platform Ops & Maintenance|
|Ingram Micro Inc.||Affiliate||Mexico||Technical Support, Platform Ops & Maintenance|
|Ingram Micro India Pvt Ltd||Affiliate||India||Technical Support, Platform Ops & Maintenance|
|Keenondots B.V.||Affiliate of CloudBlue||Netherlands||Technical Support, Platform Ops & Maintenance|
|Microsoft Inc.||Infrastructure||Netherlands, USA, Australia, Singapore||Azure Infrastructure to host SaaS solutions|
|Atlassian Corporation PLC||Third Party||Netherlands||Level 3 Technical Support & Platform Engineering|
|Devtech Limited||Third Party||Serbia||Technical Support, Platform Ops & Maintenance|
|Freshworks, Inc||Third Party||USA||Ticketing system and Technical Support & Platform Engineering|
|Google, LLC||Third Party||USA||reCAPTCHA, Analytics (if applicable)|
|Amazon Web Services, Inc.||Infrastructure||USA||Auxiliary services used by Connect similar to Simple Email Services from AWS.|
|LogsHero, Ltd||Third Party||USA||Optional service that provides customers logs and monitoring capabilities on the extensions they built with Connect’s DevOps module.|