Returns Management Services

CloudBlue’s streamlined processes expedite returned product without sacrificing quality. We understand technology and work to preclude further obsolescence. Processing decisions are based on economic feasibility, factoring the costs to repair against aftermarket resale potential to control clients’ expenses and maximize value recovery. Our best-in-class asset management system delivers pertinent detail to manage your inventory, understand its condition and utilize that information to reduce future returns.

Customers also benefit from:

• A dedicated Account Manager and regular performance reviews to ensure customer satisfaction
• Detailed, serialized audits itemizing each asset, its features and cosmetic / functional conditions
• Quality repair services to protect your brand
• Parts harvesting and parts inventory management to minimize procurement costs
• Warranty support and RMA fulfillment to increase customer satisfaction
• Multi-channel remarketing strategies for maximum value recovery
• e-Stewards^®-certified recycling practices to ensure environmentally sound disposal of electronic waste

Returns Management Services include:

Account Management
End User Support
Logistics Management
Inventory Management
Advanced Exchange
Trade-In / Trade-Up Programs
Auditing & Testing
Data Erasure & Destruction
Refurbishment & Repair
Warranty Support
Parts Management
Remarketing
Employee Purchase Programs
Order Fulfillment
Demanufacturing
Recycling
Reporting