End User Support

In support of our clients’ end users, CloudBlue offers a variety of End User Support services. Our support solutions are driven by our expertise supporting the entire product lifecycle of technology equipment. Solutions are delivered through multiple channels, including call center, e-mail, chat and text, to provide Level I-III customer service, technical support, RMA services, depot repair administration, product disposition and sales.

Service Features:

• Multi-channel (voice, e-mail, chat and text) solutions with IVR, KDB, CRM and self-service tools
• Certified Technicians available as required (A+, C+, MCSE and others)