Depot Repair Services

CloudBlue offers high-level repair services to support most types of electronic equipment including board level repair, LCD screen repair and systems integration. Our Class 100,000 cleanroom is staffed with highly skilled, certified technicians with the expertise to handle component repair. All asset, repair and deployment information is captured in CloudBlue’s best-in-class asset management system with client access via our web portal and/or through data feeds, based on customer requirements.

Customers also benefit from the following:

• A dedicated Program Manager to oversee repair technicians and ensure SLAs are met
• Regular performance reviews to ensure client satisfaction
• Thorough Audit & Test of each asset, itemizing asset detail (including serial number), features and cosmetic / functional conditions
• Detailed repair data capture to identify common issues and trends
• Parts harvesting and parts inventory management to minimize procurement costs
• In- and Out-of-Warranty support and RMA fulfillment to increase customer satisfaction
• Product reclamation and deployment services to control timeliness of repair process
• Advanced Exchange services for rapid response
• Same-Unit Repair services, returning the repaired item to its owner
• e-Stewards^®-certified recycling practices to ensure environmentally sound disposal of electronic waste

Depot Repair Services include:

Program Management
End User Support
Reclamation & RMA Services
Advanced Exchange
Inventory Management
Auditing & Testing
Refurbishment & Repair
Parts Management
Warranty Support
Redeployment
Demanufacturing
Recycling
Reporting