Account Management

CloudBlue offers a unique Account Management program to ensure customer satisfaction. A dedicated Account Manager serves as the primary point of contact, with a documented escalation path, to facilitate service needs and any resolve issues that may arise. In addition, CloudBlue’s commitment to clients’ service requirements is backed by a Quarterly Business Review (QBR). The QBR identifies CloudBlue’s performance to the specified Service Level Agreements and provides the opportunity for CloudBlue and its clients to work together toward continuous improvement.